Restrictions to software visibility and functionality is handled by persons permissions and roles.
Yes, on the map.
You can create shortcuts on the map only.
Yes.
Users, door groups, alarm groups etc. changes are buffered until communications are enabled. Changes to device control commands (for example, arming an area) are only sent whilst a panel is actively connected, and will not be buffered. There is currently no practical method of clearing a buffer.
No.
No, there is no icon designer currently available.
TecomC4 has a fully developed Monitor for graphic maps that includes the following features:
Importing and exporting is a standard feature, and uses an industry-standard CSV file format.
Yes, these are standard features and require no additional licensing.
No, not at this stage.
Win 7, Win 8, Win10 and Win Server (2012 onwards).
Please refer to TecomC4 datasheet for minimum specifications. Your local distributor or Aritech representative will work with the integrator to determine specification of the required server.
Yes, TecomC4 supports ChallengerPlus, Challenger10, and ChallengerV8 panels.
A full comparison matrix of all Tecom software is available on the Aritech website, highlighting the differences between various software and hardware options. Please contact your local Tecom distributor or Aritech representative for more information.
No, there is no migration path or trade-in option. Depending on site requirements it will be the decision of the end-user which software is the most appropriate. We recommend that you speak with your local distributor or an Aritech representative for further discussion.
No, you do not have to register CTPlus. It is an installer’s configuration tool and will be available online, at no cost.
CTPlus is a configuration tool, which is used to program your Challenger panel hardware. CTPlus complements the user management functionality offered in TecomC4, and provides a technician-friendly interface to streamline configuration tasks.
Yes, the other Tecom software solutions which are currently available and fully supported include ‘WMS Pro’, ‘Forcefield’, and ‘CTPlus’. Please contact your local Tecom distributor or Aritech representative for more information.
TecomC4 is a brand new product therefore there is no migration path from existing Tecom software platforms, however TecomC4 imports programmed devices from the Challenger panel, whilst users are managed via the software. Programming changes are handled by configuration software, such as CTPlus.
Each TecomC4 installation includes a warranty which is valid from the date the site is licensed, expiring 2 years after the initial license date. The TecomC4 warranty includes service packs and driver updates for licensed versions of software and also includes access to technical support. Please note that warranty DOES NOT provide access to major version upgrades. Free upgrades to new major versions are only available to customers on an active SUSP, or by purchasing a SWUP. The warranty period can be extended by purchasing an optional SUSP subscription. Upgrade from existing platforms
A SWUP is a Software Upgrade Plan which gives customers the ability to upgrade to the latest version of software. A SWUP is a one-off activation and is only valid for the currently available version of software at time of purchase, including service packs for the purchased version. To ensure future upgrades it is recommended that a SUSP is also purchased for the site.
You will be required to purchase a SWUP (Software Upgrade Plan), see definition below. Your sales representative will offer a quote for a new software license.
Technical support will not be available for the customer and the site will no longer receive service pack updates. It is recommended that for the life of the software you maintain a SUSP plan.
TecomC4 Software Maintenance is called SUSP (Software Upgrade and Support Plan). It is for a duration of 1 – 5 years, available in 1 year increments. A SUSP includes access to technical support and any software upgrades, patches and bug fixes that may become available for your licensed software during the active term of your maintenance agreement. For ongoing management of your site, it is recommended that you purchase a SUSP annually for the life of your system.
A range of training programs are available via Tecom distributors, please contact them to discuss training options. Installers must be trained and certified on the product prior to installation. TecomC4 training is also available online which gives installers the ability to complete the course 24/7, at a time that suits their individual schedules. Visit our training portal to register for training. Note that you must be Challenger trained to purchase a Challenger10 or ChallengerV8 driver license.
Your local Tecom distributor will provide a full range of support for the product and you are encouraged to make contact with your place of purchase. For more complex issues, there will be an escalation procedure to the Aritech Technical Support team. Installers must be trained on the product prior to installation and you must quote your training ID at the time of support. Your ID number will be issued by the training provider
Yes, you will need to request a new license for any software upgrades. You can do this online.
Yes, you will be able to register your license online.
We anticipate it will take no more than 48 business hours (2 days)
Licenses are managed via a MAC address on the computer the server is installed on (typically the main network card). Transferring a license to new hardware can be discussed with your local distributor or your Aritech sales representative.
TecomC4 is available to trained installers and can be purchased from any Tecom distributor. Once you have spoken to your Tecom distributor for pricing, head to the online TecomC4 registration form to purchase the appropriate licences. Note that you must be Challenger trained to purchase a Challenger10 or ChallengerV8 driver license.
Yes. Once you install TecomC4, you will have the opportunity to trial the software for 60 days. After that period, you will need to purchase a license for the devices. Please note licensing is only available on supported drivers (refer TecomC4 Portal for current list). Please also note that 60 day trial of drivers commences at date of software installation, not date of driver install.
There is no cost for TecomC4 client licences.
TecomC4 is a management software platform, giving end-users and site operators the ability to manage multiple systems from one interface. Operators are able to monitor and control safety and security of staff, manage visitors, and ensure the security of physical assets across multiple sites and remote locations. TecomC4 provides a single interface to manage your security needs across a single or multi-site, incorporating intrusion, access control, video surveillance and fire detection.
The billing period starts on the 1st day of the month and ends on the last day of the month. You should check with your UltraSync account provider to understand when you will receive the invoice.
You can go to your Distributor or Monitoring Centre for assistance.
Yes, you will require an UltraSync account to manage your lines and cellular activations. If you are a Bureau you will be provided an UltraSync account through your preferred Monitoring station.
For a list of Monitoring Stations that support UltraSync Connections click here
No, you will need to activate the device with a control room to use 3G/4G. We recommend you use your own NBN or Broadband router for self-monitoring if you do not require back-to-base monitoring as well.
No, video is supported over 3G/4G communications only. Contact your control room for more information as the device will need to be activated in UltraSync.
No. Doing this will void the warranty of your system.
The SIM card provided comes pre-activated. It will start billing once the panel it is connected to is activated with UltraSync.
There is a monthly cost for the data SIM provided with the cellular modem. Your Monitoring Station can provide a quote for the SIM which may also include a cost for their services. This is dependent upon the Monitoring Station plan. There is no cost for the UltraSync+ or Tecom Mobile app.
Contact your Monitoring Station to request an UltraSync login. This will allow you to manage your customers via the UltraSync Portal.
You will need to contact Aritech at cs@firesecurityproducts.zendesk.com to deactivate your device before moving across to a new Monitoring Station. The new Monitoring Station will then reactivate the device for you. Please note there will be some downtime during this process where you will not be able to access a cellular connection.
Simply contact the Monitoring Station of your choice, you will need to provide them with the serial number of your panel. You can also find the serial number on the UltraSync+ app.
You will need to provide details of your product. Most importantly, the SID: 12 digit serial number of the device.
Yes. You can have dual path communications which allow you to connet to your panel at any time.
Up to 10 concurrent app connections.
No, there is no cost to download and use the app.
You have the option to connect your security panel to UltraSync via the 3G/4G Cellular module with SIM card. If you would like to proceed with this option you will need to contact your security installer or a registered Monitoring Station to have your panel ‘Activated.’ Please note there in a monthly fee for this service. For a list of monitoring stations in Australia & New Zealand click here.
If you are connecting your panel over your local LAN/WiFi your panel is already UltraSync ready. Simply download the app, configure your smart device to your security panel and start managing your security system.
ChallengerPlus and Reliance XR Pro. ChallengerPlus uses Tecom Mobile App and Hills Reliance XR Pro uses Ultrasync+ App.
The UltraSync+ app and Tecom Plus Mobile app is a free download from the Apple Store (iOS) or Google Play for Android devices. The app allows you to control and monitor your system via your smart device, from anywhere in the world. You can connect multiple devices to the one security panel in your home or premises.
UltraSync is a cloud based service which provides a secure way to remotely communicate with your security system. The UltraSync app allows you to control and monitor your system via your mobile device.